Authority:
a) The Nominated Person Flight Operations (NPFO) is appointed, duly authorised, responsible, and employed by the Senior Accountable Manager (SAM).
b) This appointment must be acceptable to the Authority.
c) This position reports directly to the SAM.
d) The NPFO has the authority to ensure that all Scheduled and Non-Scheduled flight operations of THE OPERATOR are conducted in compliance with relevant regulatory requirements and company standards in a safe and efficient manner.
e) In the absence of the designated NPFO, authority and responsibility will transfer to another nominated postholder or the Chief Pilot, depending on experience.
f) The NPFO will liaise regularly with Operations Staff to monitor company performance and proactively address potential issues, such as delays, FDP, and technical support.
g) The NPFO will collaborate with the Chief Pilot to manage crew rosters for duty, training, and leave.
h) The NPFO will ensure safe, secure, and efficient flight operations across the organization, promoting effective communication between management and staff.
i) The NPFO will uphold the discipline of all operations staff, including those at offshore stations, and execute disciplinary procedures as necessary.
Duties & Responsibilities:
a) Manage all areas related to Company Flight Operations, particularly those impacting flight crew.
b) Enforce the established rules and procedures as outlined in this manual.
c) Ensure that air services operate in a safe, reliable, and secure manner, taking responsibility for managing safety risks and security threats.
d) Promote safe, secure, and commercially efficient operations.
e) Ensure compliance with regulatory conditions of the Air Operator Certificate (AOC) and applicable standards.
f) Verify the qualifications of flight and cabin crews.
g) Maintain insurance coverage for all flight operations, including pilot legality and cross-border flights, ensuring no risk to insurance coverage.
h) Ensure legality of all pilots within Namibia, including compliance with Namibian Work Visas and Permits.
i) (Blank)
j) Coordinate with other internal offices, such as Charter, Dispatch, Maintenance, and Training.
k) Liaise with regulatory authorities on all matters concerning flight operations, including AOC variations.
l) Engage with aircraft manufacturers and external entities relevant to flight operations.
m) Act as a representative with relevant external agencies on flight operations.
n) Participate in industry associations, conferences, and meetings related to flight operations.
o) Establish and maintain rapport with corporate executives, customers, and industry associates.
p) Conduct special projects or accept additional responsibilities as directed by the SAM.
q) Committees:
i. The NPFO will participate in any committees as agreed upon with the SAM.
r) Financial Responsibility
i. Ensure favourable cash flow at line stations in conjunction with the Line Station Manager on-site, including budgeting and financial accounting functions.
s) Flying Duties:
i. Perform no more than 50% of duty time as Pilot on company flights.
t) Responsibilities within Personnel Function:
i. Oversee discipline, welfare, and morale of all flight crew members.
ii. Manage policy related to the safety and efficiency of the company’s flight operations.
iii. Ensure that operations comply with the AOC conditions, applicable regulations, and operator standards.
iv. Supervise electronic records, including pilot files and training records.
v. Proactively identify unsafe trends and practices and take corrective action.
vi. Participate in oral testing of command candidates for the company.
vii. Oversee operational standards and control of all aircraft.
viii. Coordination of functions impacting operational control, such as maintenance, crew scheduling, load control, and equipment scheduling.
ix. Supervise, organize, staff, and ensure the efficiency of flight operations, cabin safety, crew scheduling, and training programs.
x. Ensure timely resolution of safety and security issues.
xi. Oversee the contents and compliance of the operations manual.
xii. Supervise the creation and updating of operations manuals, SOPs, and written procedures.
xiii. Provide monthly reports to management on operations performance and status.
xiv. Ensure operations are conducted in compliance with current regulations, standards and company policy
xv. Ensure crew scheduling complies with flight and duty time regulations and that crew members are informed of regulatory changes.
xvi. Act on any aeronautical information impacting flight safety.
xvii. Manage the dissemination of aeroplane safety information, internally and externally, in conjunction with the safety management system.
xviii. Implement safety actions recommended by the Safety Manager.
xix. Implement quality actions recommended by the Quality Manager.
xx. Implement security actions recommended by the Security Manager.
Experience and Qualifications:
In accordance with NAMCATS 2024, the NPFO must meet the following qualifications:
a) Hold or have held a pilot license and ratings relevant to the operated aircraft; or demonstrate adequate knowledge of the aircraft’s operation; or
b) Possess at least 3 years of supervisory experience in flight operations for an operator of similar size and scope or an acceptable alternative experience;
c) Demonstrate knowledge to the Executive Director of the operations manual, the operator's certificate, operations specifications, and applicable regulations and standards necessary to ensure safety;
d) Have no convictions or administrative sanctions under the Act or Regulations that, in the Executive Director’s view, would affect suitability for the role.
Commitment:
a) The NPFO is dedicated to executing responsibilities that ensure compliance and reliability of the operator's air service operations.
b) NPFO must engage with operational personnel, senior managers, and departmental heads across the organization and establish and maintain positive relationships with regulatory authorities, agencies, and service providers outside the organization.
c) Additional contacts will be formed as appropriate.
Due Date: 10 April 2026