About the job
Westair is seeking an experienced and motivated Quality Assurance Manager (QAM) to lead our Quality Assurance System across all operational and maintenance functions. The QAM will play a critical role in ensuring regulatory compliance, operational safety and continuous improvement within the organisation. This position is a nominated postholder, based in Windhoek, Namibia, and must be acceptable to the Namibian Civil Aviation Authority (NCAA).
Duties and responsibilities:
- Establish, manage and maintain an effective Quality Assurance System (QAS) and documentation control.
- Plan, conduct and oversee internal and external audits across all departments, including maintenance, operations and training.
- Ensure compliance with the Namibia Civil Aviation Regulations (NAMCARS) and the company’s quality standards.
- Identify operational risks and propose corrective/preventative actions to management.
- Maintain an updated hazard register and report findings to the Senior Accountable Manager (SAM) and senior leadership.
- Oversee audit processes for subcontractors and service providers to verify compliance with service level agreements.
- Serve as liaison with the NCAA and other external quality-related bodies.
- Provide quarterly quality and compliance reports and participate in management review boards.
- Monitor implementation of regulatory changes affecting operational and maintenance functions.
- Ensure current and accurate controlled documentation and technical manuals are maintained.
- Provide advice to management on quality assurance matters, including new projects and regulatory developments.
- Actively participate in industry forums, safety committees and quality networks.
Minimum requirements:
- At least 3 years of relevant experience in a quality or safety department within an aviation organisation.
- Successfully completed an NCAA-recognised Quality Assurance course.
- Have a working knowledge of the relevant types of aircraft operated by the company.
- Successfully completed the following training courses:
- Quality Assurance Management
- Aviation Auditor
- Namibia Civil Aviation Regulations
- Human Factors (or Human Factors Maintenance)
- Crew Resource Management (CRM) or Team Resource Management (TRM)
- (Optional) Occurrence/Incident/Accident Investigation
- Ideally holds or has held one of the following qualifications:
- Commercial Pilot License
- Air Traffic Control License
- Aircraft Maintenance Engineer’s Qualification
- Preferably have a minimum of 5 years aviation experience in one or more of the following domains:
- Aircraft Flight Operations
- Air Traffic Control
- Aircraft/Component Maintenance or Airworthiness
- Aircraft Manufacturing
- Proven experience in managing audits, ensuring regulatory compliance and driving quality and safety improvements in aviation environments.
Applications close on 31 July 2025. Westair is an equal opportunity employer.